• Contact information and opening hours for KRY support
     
    KRY Support is open from 9:00 am to 5:00 pm on weekdays, but closed on holidays. We try to respond to your mail within 24 hours on weekdays.
     
     
    If you have an urgent matter or if your question concerns a GP appointment that already took place, we recommend that you contact us by phone.
    Phone number: 033 0808 2074
  • Questions about seeking medical advice

    Unfortunately, KRY support cannot provide any general information around health and diseases or give out medical advice.

    For medical questions and advice we recommend you to download the KRY app and book an appointment with one of the GPs.

     

  • Who should I contact with a complaint?

    Complaints to KRY

    If you are not satisfied with the care you received, we would like you to know about it. Reach out to us directly at KRY, by calling us or sending an email to support@kry.care, so that we can help you in the best possible way. We try to respond to your mail within 24 hours on weekdays.

    If you have an urgent matter or if your question concerns a GP appointment that already took place, we recommend you to contact us by phone.

    Phone number: 033 0808 2074
     
     

    Complaints to an external authority

    If you have followed the procedure above and are unsatisfied with the outcome, or if you feel you can't raise the complaint with us, you have the possibility to direct your complaint to NHS England by sending an email to england.contactus@nhs.net or via:

    Phone number: 0300 311 22 33

    Address: NHS England, PO Box 16738, Redditch, B97 9PT

    In case you need help with making your complaint, you can get in touch with NHS Complaints Advocacy at VoiceAbility.

    Phone number: 0300 330 5454

    Text message service: 0786 002 2939

     

    Further authorities to contact 

    If both KRY and NHS England are not able to help you with your complaint, you can appeal to the Parliamentary and Health Service Ombudsman who investigates complaints about the NHS in England. 

    Email: phso.enquiries@ombudsman.org.uk 

    Phone number: 0345 015 4033

    Text message service: 0300 061 4298

    Address: The Health Service Ombudsman for England

    Millbank Tower, Millbank London SW1P 4QP