• Can I use my account for my spouse / partner?

    No, unfortunately not. Family members over 16 years old must sign up for their own KRY account and log in with their own details and ID to book a GP consultation at KRY.


  • Which symptoms can KRY help with?

    KRY can be used for medical symptoms and problems that do not require physical examination for diagnosis. Not all health problems are well-suited for diagnosis and treatment in a virtual setting.

    When booking an appointment in the KRY app you will see a list of the most common symptoms that patients seek help for with KRY.

    If your GP considers it necessary, they will issue you with a prescription or a referral to a specialist. 

  • Is it suitable to seek care through KRY for all medical problems?

    No, it is not suitable to seek care through the KRY platform if:

    • You have a symptom / disorder that requires physical examination, for example you need to provide a sample or have an x-ray
    • You are in need of controlled drugs. These are not prescribed via KRY.
    • You are in need of medicines containing pregabalin (Lyrica) or gabapentin (Neurontin)
    • You want to start treatment that requires long-term and regular medical contact
    • You are in need of a sick leave that may last for a long time. KRY cannot issue sick leaves longer than 14 days. The 14 days count from the first sick day, i.e. you have already been home for a week, KRY can maximally help you with 7 days sick leave.

    In case of an emergency, call 999 immediately and visit an emergency room.

  • Can I use KRY abroad?

    Yes. As long as you are living in the UK and registered with one of our local GP surgeries you can use KRY abroad. With a smartphone or tablet with a strong internet connection, a functioning camera, microphone and speaker, you can consult an NHS GP via KRY from anywhere in the world.

    Keep in mind that any prescriptions issued can only be collected in England.

  • Can I book an appointment on behalf of my child?

    No. Unfortunately currently you cannot seek care for your child via KRY.