Technical questions

  • How do I unsubscribe from KRY?

    If you no longer want to receive emails from KRY, click on the link at the bottom of the email where it says unsubscribe.

    If you wish to be unsubscribed as a user of the KRY app, please contact support:

    Phone: 033 0808 2074

    KRY Support is open from 9:00 am to 5:00 pm on weekdays, but closed on holidays.

  • What technical support do I need to use KRY?

    KRY's app is available on iOS (v.9.0 or later) and Android (v.5.0 or later).

    You also need a valid passport or driving license to log in and register, as well as a strong internet connectivity for the GP consultations.



  • The KRY app does not work, what should I do?

    If you can't seem to log in to your KRY app or the app doesn't seem to work as it should, there are a number of things you can try yourself.

    1. Verify that your operating system on your phone / tablet is supported by KRY's app.

    2. Make sure you have a strong internet connection. Also, if you are not using a wifi connection, make sure you have allowed the KRY app to use your mobile data (in Settings).

    3. You can also try to update the KRY app via the App Store or Google Play, and restart the app.

    If the problems persists, please contact KRY Support for further assistance. KRY Support is open from 9:00 am to 5:00 pm on weekdays, but closed on holidays. We will try to respond to your message within 24 hours on weekdays.

    If you have an urgent matter or if your question concerns a GP appointment that already took place, we recommend that you contact us by phone.
    Phone number: 033 0808 2074