How can we help you?

Here you will find the answer to the most frequently asked questions that come in to KRY's support

How do I log in, register and log out of the KRY app?

Log in:

  1. Download the KRY app on your mobile device from the App Store, which requires iOS or Google Play, which requires Android.
  2. Click Sign in and enter your mobile phone number followed by some basic personal details
  3. Follow the steps to identify yourself - you will be required to show an ID document (passport or driving license) and take a selfie photograph

During log in for the first time, you will be asked if you would like to set up touch ID for future log ins.



  1. If it's your first time using the app you will be asked to check if the NHS service is available in your area. You do this by entering your home post code.
  2. If eligible, you will be asked to re-register yourself at one of our local GP surgeries and accept the Terms of Service
  3. After registration, you will be able to book and have an NHS GP consultation through KRY


Log out:

  1. Enter the More tab at the bottom right of the KRY app.
  2. Click on Settings and then Log out
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