How can we help you?

Here you will find the answer to the most frequently asked questions that come in to KRY's support

Is it suitable to seek care through KRY for all medical problems?

No, it is not suitable to seek care through the KRY platform if:

  • You have a symptom / disorder that requires physical examination, for example you need to provide a sample or have an x-ray
  • You are in need of controlled drugs. These are not prescribed via KRY.
  • You are in need of medicines containing pregabalin (Lyrica) or gabapentin (Neurontin)
  • You want to start treatment that requires long-term and regular medical contact
  • You are in need of a sick leave that may last for a long time. KRY cannot issue sick leaves longer than 14 days. The 14 days count from the first sick day, i.e. you have already been home for a week, KRY can maximally help you with 7 days sick leave.

In case of an emergency, call 999 immediately and visit an emergency room.

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