About KRY

About KRY

  • How does KRY work

    Through KRY you can get medical help with pains and symptoms that are possible to diagnose without a physical examination. Here you can easily see a GP through a video call on your smartphone or tablet. Read more about how KRY works here.

    Start by downloading the KRY app, signing up and registering at one of our local NHS GP surgeries.

    To book an appointment, follow the steps in the app and fill out the symptom form as prompted. You also have the option to attach photos. Select either a drop-in meeting or book a specific time.

    If the GP believes that you are in need of medicine or further care, you will receive a prescription or referral. The GPs can write medical sick notes on the condition that a physical examination is not required for the note. It is up to each doctor to make an individual assessment of you as a patient.

      

  • How do I log in, register and log out of the KRY app?

    Log in:

    1. Download the KRY app on your mobile device from the App Store, which requires iOS or Google Play, which requires Android.
    2. Click Sign in and enter your mobile phone number followed by some basic personal details
    3. Follow the steps to identify yourself - you will be required to show an ID document (passport or driving license) and take a selfie photograph

    During log in for the first time, you will be asked if you would like to set up touch ID for future log ins.

     

    Register:

    1. If it's your first time using the app you will be asked to check if the NHS service is available in your area. You do this by entering your home post code.
    2. If eligible, you will be asked to re-register yourself at one of our local GP surgeries and accept the Terms of Service
    3. After registration, you will be able to book and have an NHS GP consultation through KRY

     

    Log out:

    1. Enter the More tab at the bottom right of the KRY app.
    2. Click on Settings and then Log out
  • Who are the doctors that work at KRY?

    The doctors that you see through KRY are all General Practitioners, and GMC certified. All of the GPs have extensive experience in providing primary care to patients.

    They work part-time with KRY and part-time with their local physical GP surgeries in England, making them well-equipped to assess the symptoms we offer treatment for at KRY. All GPs have also been trained to provide the best possible care through video meetings on the platform.

     

     

  • Opening hours

     

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    KRY Support is open from 9:00 am to 5:00 pm on weekdays, but closed on holidays.

When can KRY be used?

  • Can I use my account for my spouse / partner?

    No, unfortunately not. Family members over 16 years old must sign up for their own KRY account and log in with their own details and ID to book a GP consultation at KRY.

     

  • Which symptoms can KRY help with?

    KRY can be used for medical symptoms and problems that do not require physical examination for diagnosis. Not all health problems are well-suited for diagnosis and treatment in a virtual setting.

    When booking an appointment in the KRY app you will see a list of the most common symptoms that patients seek help for with KRY.

    If your GP considers it necessary, they will issue you with a prescription or a referral to a specialist. 

  • Is it suitable to seek care through KRY for all medical problems?

    No, it is not suitable to seek care through the KRY platform if:

    • You have a symptom / disorder that requires physical examination, for example you need to provide a sample or have an x-ray
    • You are in need of controlled drugs. These are not prescribed via KRY.
    • You are in need of medicines containing pregabalin (Lyrica) or gabapentin (Neurontin)
    • You want to start treatment that requires long-term and regular medical contact
    • You are in need of a sick leave that may last for a long time. KRY cannot issue sick leaves longer than 14 days. The 14 days count from the first sick day, i.e. you have already been home for a week, KRY can maximally help you with 7 days sick leave.

    In case of an emergency, call 999 immediately and visit an emergency room.

  • Can I use KRY abroad?

    Yes. As long as you are living in the UK and registered with one of our local GP surgeries you can use KRY abroad. With a smartphone or tablet with a strong internet connection, a functioning camera, microphone and speaker, you can consult an NHS GP via KRY from anywhere in the world.

    Keep in mind that any prescriptions issued can only be collected in England.

  • Can I book an appointment on behalf of my child?

    No. Unfortunately currently you cannot seek care for your child via KRY.

Cost & Payment

  • How much does it cost to use KRY?

    The KRY app is free to download.

    KRY partners with local NHS GP surgeries to provide a free NHS GP service. If you are registered with one of our local surgeries, the service is free of charge.

KRY Support

  • Contact information and opening hours for KRY support
     
    KRY Support is open from 9:00 am to 5:00 pm on weekdays, but closed on holidays. We try to respond to your mail within 24 hours on weekdays.
     
     
    If you have an urgent matter or if your question concerns a GP appointment that already took place, we recommend that you contact us by phone.
    Phone number: 033 0808 2074
  • Questions about seeking medical advice

    Unfortunately, KRY support cannot provide any general information around health and diseases or give out medical advice.

    For medical questions and advice we recommend you to download the KRY app and book an appointment with one of the GPs.

     

  • Who should I contact with a complaint?

    Complaints to KRY

    If you are not satisfied with the care you received, we would like you to know about it. Reach out to us directly at KRY, by calling us or sending an email to support@kry.care, so that we can help you in the best possible way. We try to respond to your mail within 24 hours on weekdays.

    If you have an urgent matter or if your question concerns a GP appointment that already took place, we recommend you to contact us by phone.

    Phone number: 033 0808 2074
     
     

    Complaints to an external authority

    If you have followed the procedure above and are unsatisfied with the outcome, or if you feel you can't raise the complaint with us, you have the possibility to direct your complaint to NHS England by sending an email to england.contactus@nhs.net or via:

    Phone number: 0300 311 22 33

    Address: NHS England, PO Box 16738, Redditch, B97 9PT

    In case you need help with making your complaint, you can get in touch with NHS Complaints Advocacy at VoiceAbility.

    Phone number: 0300 330 5454

    Text message service: 0786 002 2939

     

    Further authorities to contact 

    If both KRY and NHS England are not able to help you with your complaint, you can appeal to the Parliamentary and Health Service Ombudsman who investigates complaints about the NHS in England. 

    Email: phso.enquiries@ombudsman.org.uk 

    Phone number: 0345 015 4033

    Text message service: 0300 061 4298

    Address: The Health Service Ombudsman for England

    Millbank Tower, Millbank London SW1P 4QP

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What can KRY help you with?

Medical Advice

  • Can I obtain medical advice through KRY?

    Yes. Through KRY you can book an appointment with a GP and obtain medical advice from them in the consultation. To see common symptoms we can help you with, please see our 'Symptoms' FAQs section.

    If you have medical questions, we recommend you to download the KRY app and book an appointment with one of the GPs. Unfortunately KRY support cannot provide general information about health, diseases or give medical advice.

     

     

  • Can I use KRY in a medical emergency?

    No. KRY should not be used to seek help for medical emergencies.

    In case of an emergency, call 999 immediately.

    If you are unsure as to whether it is an emergency, please call NHS 111.

     

Prescriptions

  • Can I obtain a prescription through KRY?

    Meeting:

    As during any other physical GP appointment, your GP will evaluate your condition and assess what the best treatment is for you. If your GP believes that you are in need of medication they will write you an NHS prescription. The GP will ask you during the consultation which specific pharmacy you would like to collect your prescription from and the pharmacy you select will become your nominated pharmacy. 

     

    Prescription Renewal:

    You can also book an appointment with a GP through KRY to obtain a prescription renewal. If the GP believes your previous medication to still be appropriate, they will write you a new prescription.

    Please note that the doctors at KRY cannot prescribe medication that is classified as narcotic medication.

  • Where can I pick up my prescription from?

    If your GP believes you need to be prescribed medication, they will ask you during the consultation to select a specific pharmacy where you would like to collect the prescription from. This pharmacy will become you nominated pharmacy.

    You will only be able to pick up your prescription from your nominated pharmacy. 

    Should you experience any difficulties with your prescription, or you cannot recall which pharmacy you nominated, please do not hesitate to contact our KRY Support team on 033 0808 2074 and we will help you.

Referrals

  • Can I receive an NHS referral for secondary care through KRY?

    Yes. If your GP believes that you are in need of further secondary care they will refer you to see an NHS specialist.

    You will receive a message to your inbox in the KRY app confirming the referral following the consultation.

    Through KRY, you can also obtain a private referral. For private referrals, you will be sent the details via an inbox message to your KRY app which you can then print or email if you wish to do so.

  • Can I be referred for a physical GP appointment?

    Yes. If your GP believes that you are in need of further primary care then they will refer you for a physical GP appointment at your local NHS GP surgery.

    Following your consultation, you will receive information about the referral to your inbox in the KRY app.

Sick notes

  • Can I get a sick note through KRY?

    Through KRY, GPs can write you a private sick note on the condition that there is no requirement for a physical examination to issue the note. It is up to each GP to make an individual assessment of you as a patient. As an NHS patient, the sick note is free of charge.

    Please note, GPs at KRY do not write sick notes for the first 7 calendar days of your illness. If this is required, self-certification can be done via the Government Digital Services website. GPs at KRY  do not write sick notes for longer than 14 days and are unable to back-date the notes. 

     

  • How do I retrieve my sick note?

    The sick note will be sent to your inbox in the KRY app, attached as a PDF file.

    Open the app and click on the inbox tab at the bottom of the screen. Open the message with the sick note and click on the PDF icon. You will now see the sick note on the screen in your phone or tablet.

    Click on the sick note again. You will now get an icon in the lower left corner (a square with an arrow in). Click on it and you will see the different options. You can then choose to print or e-mail the sick note.

My medical record

  • Will my consultation be recorded in my medical journal?

    Yes, just like with a physical visit your consultation will be documented in your medical record in the NHS electronic health record system by your NHS GP.

     

  • Can KRY see my medical history?

    Whilst booking a GP appointment through KRY, you will be asked to give your consent to allow your NHS GP access to your medical records. If you give consent, your GP can then view your Summary Care Record and medical history via the NHS electronic health record system.

     

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How to book, re-book and cancel appointments

Booking an appointment

  • How do I book a GP appointment through KRY?
    1. Download the KRY app on your mobile device from the App Store, which requires iOS or Google Play, which requires Android.
    2. Click Sign in and enter your mobile phone number, followed by some basic personal details.
    3. During log in for the first time, you will be asked if you would like to set up touch ID for future log ins. 
    4. Follow the steps to identify yourself - you will be required to show a valid ID document (passport or driving license) and take a selfie photograph 
    5. If it's your first time using the app you will be asked to check if the NHS service is available in your area. You do this by entering your home post code.
    6. If eligible, you will be asked to re-register yourself at one of our local GP surgeries and accept the Terms of Service
    7. After registration, you will be able to book and have an NHS GP consultation through KRY
    8. Choose to see a doctor and select schedule an appointment
    9. Proceed by completing some symptom questions. You also have the option to attach photos if necessary
    10. Select either Drop-in or Select a time.
    11. Confirm your appointment.

     

    Your meeting is now booked! The GP will call you through the KRY app when it's time for your appointment.

  • Can I use KRY when I'm in a different time zone?

    When you are not in the same time zone as the UK and you make an appointment with a GP, we display the appointment times in the current time zone you are in.

  • How do I book a revisit?

    Via KRY you can book a revisit appointment with the same GP you've seen before.

    To do this, you need to log in to the KRY app and click My previous meetings under the More- tab. There you can choose to book an appointment with the same GP you previously saw.

     

Rescheduling and cancelling appointments & waiting times

  • How do I cancel or reschedule my appointment at KRY?

    You can reschedule or cancel your appointment up to 15 minutes before your scheduled start time. To do so, select the More tab in the bottom right of the app. Then choose My Upcoming Meetings where you will be able to reschedule or cancel the appointment.

    If you have questions regarding an appointment you have booked with KRY, please contact KRY support by telephone.

    KRY Support is open on weekdays between 9:00 am and 5:00 pm

    Phone number: 033 0808 2074

  • How long is the waiting time at KRY?

    The waiting time for a drop-in meeting with KRY may vary, but usually does not exceed 15 minutes. There are usually longer waiting times in the morning and in the afternoon, and somewhat shorter waiting time in the middle of the day.

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Symptoms

Sleeping disorders

  • Can KRY help with sleeping disorders?

    Sleeping disorders are one of the most common problems we help out with.

    The GP consultation is held via a video call and you usually meet a doctor within a few minutes. Download our KRY app from the App Store or Google Play for diagnosis and treatment today.

Depression and anxiety

  • Can KRY help with depression and anxiety?

    You can contact KRY if you suspect that you are depressed or have experienced symptoms of depression for two weeks or longer. When suffering from depression it is important to seek care as quickly as possible. Treatment is often easier and has a shorter process if started in time.

    Through KRY, you can have a GP appointment via a video call. The GPs can help you to better understand your problems as well as give you advice and support on how to deal with things that today feel difficult. 

    The GPs can help with diagnoses, examine any other causes of symptoms, discuss drug treatment (e.g. antidepressants, anxiolytics or sleep promotion), and also discuss sick leave (maximum 14 days of sick leave from the first day of illness). The GPs cannot back date sick notes. Please note that the GPs do not prescribe medication classified as narcotics. 

     

Sore throat, Allergies and Asthma

  • Can KRY help me with a sore throat and cough?

    You can seek help via KRY for a sore throat or a cough and the doctor can provide medical advice to you.

    Please Note: any antibiotics or other medicines that require samples for diagnosis cannot be prescribed through KRY.

  • Can KRY help me with asthma?

    If you have previously been diagnosed with mild asthma, you can seek to continue your care for this with KRY. Through a GP video consultation, the GPs can help you with determining what triggers your asthma. In knowing this, we can then find and prescribe the best medicines to treat your asthma.

    You can also get answers to any of your questions about asthma and allergies.

    NB If you are experiencing an acute flare of your asthma, it is much better that you should seek an appointment at a health centre.

  • Can KRY help me with my allergies?

    Through a video GP consultation, you can receive help for most allergies. The GPs can find the right course of treatments and prescribe appropriate medication when needed.

    Medicines for acute treatment, can be prescribed if the GP believes it is necessary.

    KRY is not appropriate if you are experiencing a severe allergic reaction (e.g. nut allergy), where you should contact the emergency services.

Skin problems

  • Can KRY help with psoriasis?

    It is appropriate to contact a GP through KRY regarding your psoriasis if:

    • You are out of medication you have been previosuly prescribed for your psoriasis
    • You find that the medicine you have been prescribed previously doesn't help
    • Psoriasis affects your everyday life


    More complex skin psoriasis and joint psoriasis should be physically examined.

  • Can KRY help with rashes on my face and body?

    There are many different reasons for why you may be experiencing skin rashes on your face and body. It is important to first establish what type of rash in order to find the best course of treatment.

    With KRY, you can see a GP through a video call and get help with diagnosis and treatment. We can also, if necessary, prescribe medication or write a referral to another healthcare provider.

  • Can I get help for acne with KRY?

    You can seek care through KRY if you have problems with acne.

    Seeing a GP through KRY regarding your acne is appropriate if:

    • You are out of medication that you have been previously prescribed for your acne
    • You find that medicines you have been previously prescribed do not help
    • The acne is affecting your everyday life

    Severe acne and any infected rashes should be physically investigated.

    Before your appointment starts, you have the opportunity to fill out a symptom form. In this form you can attach pictures of your acne. From these pictures, the GP can have a better look at the acne which will help them to treat you. The GP can also write referrals to specialists if they believe it appropriate. It is up to each individual GP to make an assessment of what is appropriate for each patient.

  • Can KRY help with chickenpox?

    For adults, antiviral treatment for chickenpox may be prescribed by KRY, but it is only effective if started early in the course of the disease.

  • Can I get help for eczema with KRY?

    Through a KRY GP consultation, you can get help with your eczema and what may have triggered it. 

    We can provide information around different treatment options. If non-prescription medicines have not been effective previously, we are able to prescribe other medicines that can give better outcomes.

  • Can KRY help with skin problems?

    You can seek care through KRY if you have skin problems.

    Before your consultation starts, you have the opportunity to fill out a symptom form. In this form you can attach photos. The photos will be looked at by your GP before the consultation and will help them to treat you. GPs can write referrals to specialist if they believe it to be appropriate. It is up to each individual doctor to make an assessment of what is appropriate for you. 

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Nausea & vomiting

  • Can KRY help with nausea and vomiting?

    There could be various reasons to why you're feeling nauseous or vomiting. Nausea is the body's way of telling you something isn't right while vomiting is the body's defence mechanism for getting rid of toxins. Nausea and vomiting may be caused or affected by:

    • Food poisoning
    • Gastric ulcer
    • Motion sickness
    • Medication
    • Reactions to different smells or flavours
    • Infections
    • Emotional stress
    • Alcohol
    • Pregnancy

    Through KRY you can see a GP via video who can help to find the cause of your nausea and vomiting. Contact with KRY is appropriate if: 

    • You have been vomiting for more than 12 hours
    • You have been nauseous for more than 12 hours
    • You show signs of dehydration
    • You have felt nauseous for a longer period of time and might be pregnant

    Long-term symptoms may be the result of a more serious disease and you should be examined by a doctor at a health centre.

    You should contact the emergency services for immediate medical advice if you have:

    • Hit your head
    • Have a stiff neck and heavy headache
    • Blood in your vomit
    • Strong stomach ache
    • High fever (over 39.5°)
    • Diarrhoea
    • High heart rate and breathing difficulties

Contraceptives, Urinary Tract Infections, Erectile Dysfunction and Sexually Transmitted Diseases

  • Can KRY help with erectile problems?

    Most men will suffer from some sort of erection problems at sometime during their lives. Erectile problems can affect men of all ages.

    A video consultation with a GP through KRY is appropriate if you wish to:

    • Get help finding the cause of erection problems
    • Get help in finding the right treatment and get medicine if needed
    • Get information and advice

    .

  • Can I get help with urinary infections through KRY?

    If you are a woman and suspect that you have a urinary infection you can get help with treatment via KRY. 

    The GPs can diagnose and prescribe appropriate treatment through KRY. Mild urinary infection does usually not require sampling for diagnosis and treatment.

    Men with symptoms of urinary infections must be examined and samples must be taken. Therefore the GP will refer men to a physical healthcare provider for this.

  • Can KRY prescribe contraceptive medications?

    If you have been previously prescribed contraceptive medication which has worked well with no issues, the GP can give you a prescription renewal through KRY. However, please note that it is down to the judgement of your GP if they think it is appropriate. Prescribing contraceptive medication requires an annual physical face to face appointment to monitor certain factors such as your blood pressure.

     

  • Can KRY prescribe medication for cold sores?

    Cold sores on the lips and around the mouth are very common and are caused by a type of herpes virus. Cold Sores typically settle within 7-10 days, usually requiring no treatment.  Many people will continue to carry this virus in their body for the rest of their life. The virus will usually be silent, but occasionally it becomes active and causes a recurrent outbreak of cold sores. ..

    KRY can provide advice which includes reassurance and treatment advice.  There are various over-the-counter medications, which the GP can advise you on.

    There are also prescription antiviral creams that you can use on the lesions. If you have severe outbreaks, or are susceptible to infection, your GP may prescribe you an antiviral tablet.

Back pain

  • Can KRY help with back pain?

    Through KRY you can, via a video GP consultation, get help to find out what might be the cause of your back pain. You can get advice on how to self-manage your problem with exercises and medications, and also discuss whether you may require a referral to a physiotherapist or musculoskeletal specialist now or in the future.

    Back pain is a common problem experienced by many people during different stages of their lives. Fortunately, the pain is rarely due to a serious disease. Most cases of back pain should not significantly affect your lifestyle if it is well taken care of.


    One of the most common causes of back pain is that you've made a fast and unusual movement. Too much stress can also cause back pain. An incorrect movement may occur, for example, in sports where you rotate your body heavily. Too much strain on the back may result from lifting heavy things where you are using your back, instead of using your legs, also called lumbago. Weakness in the back can also be caused by a sluggish body position and that some muscles do not get the right training.

     

    Very rarely, a serious disease can present with back pain.  With serious disease, other symptoms are often associated with the pain, such as:

    • Leg numbness and weakness,
    • Urinary or bowel incontinence
    • Fever with severe back pain.  

     

    If you have these additional symptoms, we will not be able to help you via KRY and you should urgently see a doctor at a physical health centre.

    If you currently have cancer and have developed a ne back pain, you should visit a health centre to see a doctor in person

    A back-related accident or a fall should also be followed up with a visit to a health centre to see a doctor in person.

     

    Treatment:

    The best thing to do if you are in pain is to move carefully. Take slow walks in comfortable shoes and stretch your back muscles properly. Avoid sitting down as much as possible. Rest does not make your back better, your muscles need to be activated. Painkillers can help if the pain is overwhelming. A physiotherapist or chiropractor can advise you on which treatment method is best for your type of pain.

     

    Seek care if the back pain does not pass within 1-2 weeks.

Eyes & Ears

  • Can KRY help with eye problems / inflammation?

    Ocular inflammation usually passes by itself after a few days as long as you keep your eyes clean, are careful with hand hygiene and change your towels often. 

    However, sometimes the inflammation might not go away and you may require treatment with antibiotics.

    Download KRY on your smartphone for advice and possible treatment for eye inflammation.

  • Can KRY help with ear problems & infections?

    Through KRY you can get help with pains and symptoms that are possible to diagnose without having a physical examination.

    Because ear infections and ear problems  require a physical examination, we will usually refer you to your local GP surgery or a specialist.

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Information Security

Information Security

  • What is GDPR?

    1. What is the GDPR and what does this mean for me?

    GDPR stands for the General Data Protection Regulation, which is a new, European-wide law that regulates how companies and organisations are allowed to handle the personal data of EU-residents. The GDPR comes into effect on 25 May 2018.  

    Don’t you worry, this will not affect your use of KRY's services - your account with KRY will work just as usual! However, you do have the right to influence how your personal data is used. Your rights are described in detail in our integrity policy.

    2. What is meant by “personal data”?

    Personal data is any information relating to an identifiable individual. It can identify you as an individual directly or indirectly (i.e. in combination with other information) and  can include name, identification number, location data, or other factors specific to the physical, genetic, mental, economic, cultural or social identity of the person.

    3. How does KRY handle my personal data? What type of security do you have?

    Our goal is to always provide you with high quality healthcare and in order for us to do so, we collect personal data from you, as described above. Access to your data is restricted to the people providing you with the healthcare, or as part of our ongoing quality assurance and product development. We safeguard your personal data and here at KRY we constantly work with assuring the security of our systems. We do this by utilising a combination of in-house experts, automatic and manual testing and regular audits by independent third parties.

    4. What kind of personal data does KRY handle about me?

    We handle basic contact details, such as name, address, personal identification number and phone number. We also process medical data, submitted by you in the app.

    5. So, where do you store my personal data?

    KRY stores the majority of the personal data in our purpose built secure system. This system is hosted on servers provided by a third party that acts as data processor to us, located within the EU (primarily on Ireland).

    6. Does this mean you send my data outside of the EU?

    We do not store any of your sensitive personal data (such as data relating to your health) outside of the EU. Occasionally, some of your personal data might be processed by our partners outside of EU. If personal data is transferred to our partners outside of the EU, such transfer will only be conducted on the condition that the transfer is legal under applicable data protection laws.

    7. For how long do you store my personal data?

    When it comes to medical personal data, your clinical records are held through your local GP surgery on an NHS procured record system. None of your medical personal data is held through KRY.

    Non-medical personal data will only be kept as long as necessary in order for us to provide the services in a satisfactory manner to you, in accordance with the GDPR, and other applicable legislation.

    8. I would like to be “forgotten” and that you remove all my personal data from your systems. How do I go about it, how is this done and how long will it actually take?

    When it comes to personal data such as the data provided when you signed into the KRY app, you are always free to contact our support function at support@kry.care and we will assist you with your requests.

    If you request to be forgotten, non-medical personal data will be removed from our systems as quickly as possible but no later than within thirty (30) days as of your request. We will notify you in writing and confirm which personal data has been erased and as per which date.

    9. If I have further questions regarding personal data processing by KRY, who should I contact?

    You are always welcome to contact us at support@kry.care. We will do our best to contact and assist you with your query within short.

  • Is it secure?

    All information at KRY is heavily encrypted. Your identity is verified using Onfido and your GP's identity is verified using their NHS smartcard. 

  • How is my information stored?

    All information concerning GP appointments is subject to strict confidentiality in accordance with national legal frameworks. Video consultations are not recorded and therefore not documented in any way aside from your updated medical records (held at your local GP surgery) as in an ordinary visit to a doctor.

  • Who is able to see my symptom descriptions?

    Only the treating healthcare providers have access to your symptom descriptions.

    Before the meeting, your healthcare provider will review the symptom descriptions you provided to prepare for your appointment.

     

IT Security

  • How can I report a security issue?

    Security is a very important topic for us at KRY and we are constantly working on improving the service in this area. The whole development lifecycle, from planning to launch, is run with a strong security mindset. However, there is a possibility that a mistake could slip unnoticed through our process. If you find a security inadequacy, or something looking like one, we would very much like to hear from you.

    Contact us via e-mail at support@kry.care and let us know what you have found. Include as much detail as possible so that we can easily investigate the issue.

  • Do you have a bug bounty program?

    KRY does not currently have a formal bug bounty program.

    However, we still appreciate any reports of any possible security inadequacies. Please send them to us at support@kry.care.

    We are very appreciative of any feedback.

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Technical questions

Technical questions

  • How do I unsubscribe from KRY?

    If you no longer want to receive emails from KRY, click on the link at the bottom of the email where it says unsubscribe.

    If you wish to be unsubscribed as a user of the KRY app, please contact support:

    Phone: 033 0808 2074

    KRY Support is open from 9:00 am to 5:00 pm on weekdays, but closed on holidays.

  • What technical support do I need to use KRY?

    KRY's app is available on iOS (v.9.0 or later) and Android (v.5.0 or later).

    You also need a valid passport or driving license to log in and register, as well as a strong internet connectivity for the GP consultations.

     

     

  • The KRY app does not work, what should I do?

    If you can't seem to log in to your KRY app or the app doesn't seem to work as it should, there are a number of things you can try yourself.

    1. Verify that your operating system on your phone / tablet is supported by KRY's app.

    2. Make sure you have a strong internet connection. Also, if you are not using a wifi connection, make sure you have allowed the KRY app to use your mobile data (in Settings).

    3. You can also try to update the KRY app via the App Store or Google Play, and restart the app.

    If the problems persists, please contact KRY Support for further assistance. KRY Support is open from 9:00 am to 5:00 pm on weekdays, but closed on holidays. We will try to respond to your message within 24 hours on weekdays.
    CONTACT US 

    If you have an urgent matter or if your question concerns a GP appointment that already took place, we recommend that you contact us by phone.
    Phone number: 033 0808 2074

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